Features

Personalized Admin and Client Web Portal
PPPoE & Hotspot
Activity Log
Network Diagram (Google Map)
Network Configuration
Network Diagram
Inventory Management
SMS/Email Module
Configuration Settings
Payment Gateway Settings
Role-Based Access Control
Accounts Management
Network Configuration
image
Dynamic Dashboard
HRM & Payroll
Reseller Management
Client Management
Client Portal Management
Admin and Reseller Panels
Support Tickets
Client Reports
Billing Management
Unique Value Propositions
Branch Management
Premium Inventory
Personalized Client Mobile App

Features Details

Hotspot Management

  1. Card Generation : Generate top-up cards with unique ID and PIN. Create cards with specified data limits.
  2. Card Recharge System : Allow clients to login using their ID and PIN to recharge manually. Track expiration times and data limits.
  3. Hotspot Package Creation : Create customizable packages with specified pool/IP profiles.
  4. Package Assignment : Assign packages during client creation or card generation.
  5. Self-Branding Login Page : GCustomize the client login page with your ISP’s branding.
  6. Customer Self-Signup : Enable customers to sign up and make payments online, including OTP verification for added security.
  7. Distributor Panel : Manage card distribution with a reseller-like interface for hotspot clients.
  8. Client Portal : Provide clients with a portal to view their package details, remaining data, expiration dates, and more.
Back to the feature

Network Configuration

  1. Mikrotik Configuration : Securely configure Mikrotik routers with integrated API support.
  2. OLT Configuration : Manage and configure Optical Line Terminals (OLT).
  3. Real-Time User Sync : Synchronize user data with Mikrotik information in real time.
  4. PPPoE and Hotspot Management : Handle both PPPoE and Hotspot configurations seamlessly.
  5. Automated Mikrotik Server Backup : Schedule daily backups of your Mikrotik server to ensure data safety.
Back to the feature

Network Diagram

  1. Google Map Integration : Generate top-up cards with unique ID and PIN. Create cards with specified data limitsVisualize your entire network on Google Maps with detailed fiber rod and core color mapping.
  2. Real-Time Monitoring : Track the status of network devices and clients in real time, receiving alerts for any changes.
  3. Device Location Mapping : Set and edit device locations on the map, including fiber rods and client ONUs.
  4. Reseller Customer Integration : Add reseller customers to the network diagram for comprehensive network management
Back to the feature

Inventory Management

  1. Total Inventory Solution : Manage all products with detailed information including serial numbers and barcodes.
  2. Vendor and Customer Management : Keep detailed records of vendors and customers.
  3. Purchase and Sale Management : Track product purchases, sales, stock, and supply management.
  4. Warranty and Asset Management : Check product warranties by serial number and manage company assets efficiently.
  5. Instrument and Fiber Stock : Monitor stock summaries, including individual instruments and fiber/cable pieces.
  6. Damage Product List : Keep a record of damaged products for accountability.
Back to the feature

SMS/Email Module

  1. Automated Notifications : Send automated SMS and email notifications for payment due, invoices, and other important updates.
  2. Promotional and Emergency Announcements : Notify clients about promotions and emergencies.
  3. Custom SMS Templates : Create and manage SMS templates for recurring messages.
  4. Payment Links and Package Changes : Send payment links and notifications for package changes via SMS.
Back to the feature

Configuration Settings

  1. Box/Zone/SubZone Settings : Customize network settings including zones and connection types..
  2. Client and Billing Type Configuration: : Define client types (e.g., home, corporate) and billing types (e.g., prepaid, postpaid).
  3. Responsive UI : Customize the user interface for client and admin portals, including language and theme settings.
  4. Invoice and Report Customization : Set invoice formats and report periods for better financial management.
Back to the feature

Branch Management

  1. Multi-Branch Control : Super Merchants can manage multiple branches with individual credentials for each branch.
  2. Report Generation : Generate comprehensive reports for each branch to track performance and financial health.
Back to the feature

Dynamic Dashboard

  1. Informative Graphs and Reports : Access various graphs and reports for client status, payments, problem tracking, and more.
  2. Real-Time Monitoring : View real-time data on online clients, income, expenses, and other key metrics.
  3. Monthly Tracking : Track monthly new clients, income, expenses, and performance metrics.
Back to the feature

Payment Gateway Settings

  1. Multiple Payment Gateway Integration : Integrate with various payment gateways like Bkash, Nogod, Rocket, and SSL for secure transactions.
  2. Transaction Fee Settings : Configure processing fees for different payment methods.
Back to the feature

Role-Based Access Control

  1. User Role Configuration : Define and assign roles with specific permissions for different users (e.g., admin, manager, staff).
  2. Secure Business Management : Ensure confidentiality and proper access control within the organization.
Back to the feature

Accounts Management

  1. Expense Tracking : Track daily, weekly, monthly, and yearly expenses by category and employee.
  2. Vendor Payments : Manage payments to vendors and agents.
  3. Financial Records : Keep comprehensive records of all financial transactions, including income from various sources.
  4. Profit and Loss Calculation : Automatically calculate profit or loss to ensure business transparency.
  5. Balance Sheet and Income Statement : Generate and print monthly balance sheets and income statements.
Back to the feature

Network Management

  1. Mikrotik Configuration : Securely configure Mikrotik routers with integrated API support.
  2. Real-Time User Sync : Synchronize user data with Mikrotik information in real time.
  3. PPPoE IP Management : Handle both PPPoE and Hotspots IP configurations seamlessly.
  4. Automated Mikrotik Server Backup : Schedule daily backups of your Mikrotik server to ensure data safety.
Back to the feature

HRM & Payroll

  1. Department and Designation Configuration : Define departments and designations within the company.
  2. Employee Information Management : Add and manage employee details, including salary history and performance.
  3. Automated Payroll : Generate and manage employee salaries, bonuses, and incentives automatically.
  4. Attendance and Leave Management : Track employee attendance and manage leave requests efficiently.
Back to the feature

Reseller Management

  1. MAC Reseller Panels: : Manage resellers with individual panels and control their billing and client management.
  2. Real-Time Monitoring : Monitor active clients in real-time and manage client complaints and tickets.
  3. Payment Management : Allow resellers to manage payments, including online payments via gateways like Bkash and Rocket.
  4. Support and Ticket Management : Resellers can create and manage support tickets for their clients.
Back to the feature

Support Tickets

  1. Ticketing System : Allow clients and employees to open tickets for support.
  2. Problem Category Configuration : Define and manage problem categories for efficient ticket resolution.
  3. Technician Assignment : Assign technicians to tickets and notify clients via SMS.
  4. Client Feedback and Technician Rating : Collect client feedback and rate technician performance for efficiency.
Back to the feature

Client Reports

  1. Collection and Discount Reports : Generate detailed reports on collections and discounts by zone, employee, and payment method.
  2. Due Bills Summary : Track due bills and generate summaries for better financial management.
  3. Client Ledger : Maintain a detailed ledger for each client, including billing history and payment status.
  4. BTRC Reporting : Generate reports compliant with regulatory requirements.
Back to the feature

Billing Management

  1. Auto Bill Generation : Automatically generate monthly bills for clients.
  2. Online and Offline Bill Collection : Collect bills through various methods, including online payments and door-to-door collections.
  3. Payment Entry and Receipt Generation : Record payments and send receipts via SMS and email.
  4. Client Package and Status Management : Manage client packages and status, including automated disconnections for unpaid bills.
  5. Color-Coded Status Indicators : Use color-coded indicators for quick status assessment.
Back to the feature

Client Management

  1. Comprehensive Client Profiles : Manage detailed client profiles with real-time speed and connection monitoring.
  2. Bulk Operations : Perform bulk operations for efficient client management.
  3. Information Sync with Mikrotik : Synchronize client information with Mikrotik for seamless management.
  4. Client Information Download : Download client information in various formats (PDF, Excel, CSV).
Back to the feature

Client Portal Management

  1. Informative Dashboard : Provide clients with a dashboard displaying all relevant information about their account and services.
  2. Package Upgrade Requests : Allow clients to request package upgrades and manage these requests automatically.
  3. Support and Ticketing Requests : Enable clients to request support and track their tickets.
  4. Android Application Integration : Provide clients with a mobile application for convenient access to their account information.
  5. Real-Time Speed Test : Allow clients to perform real-time speed tests and view their session logs.
Back to the feature

Admin and Reseller Panels

  1. ustomizable Panels : Provide different panels for various roles (e.g., admin, reseller, support staff) with tailored functionalities.
  2. Real-Time Monitoring and Management : Ensure efficient management with real-time data and alerts.
  3. Secure and Efficient User Interface : Offer a user-friendly interface with responsive design for easy navigation and use.
Back to the feature

Activity Log

  1. Bill Collection : Track every instance of bill collection, including the amount collected, payment method, and the user who processed the payment. Invoice Generation and Updates: Log when invoices are generated, updated, or canceled, capturing details of the action and the responsible user.
  2. Client Creation : Record when new client profiles are created, including the user who created them and any initial data entered.
  3. Client Data Edits and Updates : Log every edit or update made to a client’s information, specifying what was changed, by whom, and when.
  4. Client Deletion: : Capture the deletion of client profiles, including the rationale (if provided) and the identity of the user performing the deletion.
  5. User Role Changes : Document any changes to user roles or permissions, detailing the specific changes made and the administrator responsible.
  6. Focused Search : Search the activity log based on specific actions like bill collection or client information edits.
Back to the feature

Unique Value Propositions

  1. Efficiency and Automation : Automate your billing, network monitoring, and client management processes to save time and reduce errors.
  2. Comprehensive Management : Manage every aspect of your ISP business seamlessly, from inventory tracking to HRM and payroll.
  3. Real-Time Monitoring : Stay updated with real-time notifications and monitoring of network devices and client statuses.
  4. Secure Payments : Integrated with multiple payment gateways, Silicon ISP ensures secure and swift transactions for your clients.
  5. User-Friendly Interface : A responsive and customizable UI makes managing your ISP business a breeze.
  6. Scalability : Designed to grow with your business, Silicon ISP can handle the needs of ISPs of any size.
  7. Customer Satisfaction : Enhance client satisfaction with efficient support ticket management, real-time updates, and self-service portals.
Back to the feature